SHIPPING POLICY
WHERE DO WE SHIP FROM:
We ship from Houston, Texas.
GENERAL SHIPPING INFORMATION:
We aim to fulfill our orders with 72 hours of purchase. We define “Fulfillment” as the process of collecting, packaging, applying postage, and delivering the package to a shipping carrier, and any other steps that may be reasonably included in the preparation of a package for shipment.
- Our delivery times are estimated only and are not guaranteed.
- Our delivery times are estimated in business days, excluding weekends and holidays
- Once a package is delivered to a shipping provider, Big Glam Nation is no longer able to control the timeline for delivery and are the responsibility of the shipping provider.
- Standard domestic shipping generally takes between 2-7 business days.
- An order confirmation email and a shipping confirmation will be delivered to you upon purchase. Expedited shipping and tracking options are available for selection upon checkout.
- Due to COVID-19, orders could experience shipping delays.
Big Glam Nation is not held responsible for:
- Shipping carrier failures with respect to damage or delivery timeline, at minimum;
- Wrong addresses given by customers;
- PO Box issues;
- Packages that are lost or stolen.
US ORDERS:
We currently offer the following shipping carrier options for domestic orders:
- UPS Ground: 1-5 Business Days*
- USPS First-Class Package Service – 2-3 Business Days
- USPS Priority Mail: 1-3 Business Days
CANADA ORDERS:
We currently offer the following shipping carrier options for orders to Canada:
- UPS Standard: Day definite by date scheduled*
- USPS First-Class Package International Service: Delivery dates vary
- DHL Express: 2-5 Business Days*
* Guaranteed Delivery represented by shipping carrier. Please note, all USPS shipping delivery timelines for the mail classes currently available on our site are estimated by the shipping carrier, not guaranteed.
LOST ORDERS:
Once a package is delivered to a shipping provider, Big Glam Nation is no longer responsible for its delivery. If you are eligible for and need to file a claim for a damaged or lost package please visit the below websites for instructions on how to make a timely claim:
USPS:
- For domestic orders - https://www.usps.com/help/claims.htm#
- For international orders - https://www.usps.com/help/international-claims.htm#
UPS:
- For domestic and international orders - https://www.ups.com/us/en/help-center/claims-support.page(Please note - Big Glam Nation does not file claims on the customers behalf as a shipper/receiver, although it may report package problems at its sole discretion.)
DHL: